Terms of Service
Last updated: 14 September 2026
These Terms govern your use of the HairLoupe app and website (hairloupe.com), operated by Hairloupe Ltd, a company registered in England and Wales. By downloading the HairLoupe app or using our website, you agree to these Terms.
1. About HairLoupe
HairLoupe is a wireless HD scalp imaging device and companion app designed to capture and store high-magnification images and videos of the scalp for personal monitoring and to share with healthcare professionals. It is a consumer wellness and visualisation tool. It is not a medical device and does not provide medical diagnosis, medical advice, or treatment recommendations.
2. Important Medical Disclaimer
The HairLoupe app and device are designed for scalp visualisation only. They are not intended to diagnose, treat, cure, or prevent any medical condition.
- Images captured using HairLoupe should not be used as a substitute for professional medical advice, diagnosis or treatment
- Always seek the advice of a qualified healthcare professional regarding any medical condition or hair loss concern
- Never disregard professional medical advice or delay seeking it because of something you have seen using HairLoupe
- Hairloupe Ltd accepts no liability for any medical decisions made on the basis of images captured using HairLoupe
3. Consultation Services
Where you purchase a consultation package, the consultation is provided by GMC-registered doctors and GPhC-registered pharmacist independent prescribers with specialist interest in dermatology and trichology, from Hair Loss London. Prescription services are available to patients based in England, Scotland and Wales only.
4. Use of the App
You may use the HairLoupe app for personal, non-commercial purposes only. You must not:
- Use the app for any unlawful purpose
- Attempt to reverse engineer, modify or distribute the app
- Use the app to capture images of any person without their consent
- Share images in a way that violates any person’s privacy or dignity
5. Intellectual Property
The HairLoupe name, logo, app, website content and all associated brand assets are the exclusive intellectual property of Hairloupe Ltd. You may not use, reproduce or distribute any of our intellectual property without our prior written consent.
6. Purchases and Payments
All prices are displayed in British Pounds Sterling and are inclusive of VAT where applicable. Payment is processed securely through our payment provider. We do not store your payment card details.
Returns: Due to the hygiene nature of the HairLoupe device, we are unable to accept returns once the device has been opened or used, in accordance with the Consumer Contracts Regulations 2013.
Consultation Packages: Consultation fees are non-refundable once a consultation has been conducted. Cancellations require 24 hours notice to info@hairloupe.com.
7. Warranty
Your HairLoupe device is covered by a 1 year warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidental damage, or unauthorised modification. Your statutory rights under the Consumer Rights Act 2015 are not affected.
8. Limitation of Liability
To the fullest extent permitted by law, Hairloupe Ltd shall not be liable for any indirect, incidental or consequential loss arising from your use of HairLoupe. Our total liability shall not exceed the amount you paid for the relevant product or service. Nothing in these Terms limits our liability for death or personal injury caused by negligence or fraud.
9. Privacy
Please read our Privacy Policy at hairloupe.com/policies/privacy-policy. The HairLoupe app does not collect, transmit or store any personal data.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact
Hairloupe Ltd, London, United Kingdom
Company No. 17131945
Write to us: info@hairloupe.com