Returns & Warranty
Returns Policy
Due to the nature of this product — a scalp contact device used directly on skin — HairLoupe is classified as a hygiene product. For health and hygiene reasons, we are unable to accept returns once the device has been opened or used. This is in accordance with the Consumer Contracts Regulations 2013, which exempts sealed hygiene products from the standard 14 day return right once unsealed.
We will replace or refund your device in the following circumstances:
- The device arrives damaged or faulty on delivery
- The device develops a manufacturing fault within the 1 year warranty period
- The device does not match its description
To report a fault or damaged delivery, please contact us at info@hairloupe.com within 48 hours of receiving your order. Please include a photograph of the fault or damage.
1 Year Warranty
Your HairLoupe device is covered by a 1 year warranty against manufacturing defects from the date of purchase. If your device develops a fault under normal use, we will repair or replace it at no cost. The warranty does not cover damage caused by misuse, accidental damage or unauthorised modification.
Your Statutory Rights
Your statutory rights under the Consumer Rights Act 2015 are not affected. If your product is faulty, not as described, or not fit for purpose, you retain your legal right to a remedy regardless of our returns policy.
Contact: info@hairloupe.com